Which bank’s cardholder can participate?
The cardholder can participate in the easy payment scheme if they are using credit card (Visa and MasterCard) issued by one of the following Credit Card Companies or financial institutions:
Bank Simpanan Nasional
Hong Leong Bank
Standard Chartered Bank
Can I change my delivery address after placing the order?
The delivery address can be changed as long as your order has not been dispatched for delivery. Once dispatched, it may be difficult for them to change the details, but do get in touch with them and they’ll see how they can help.
Can I pick up the mattress by myself?
Their warehouse is located in Selangor and they delivered with a third-party courier. Everything is already organised for you. However, you can get in touch with them and they’ll see how they can help.
How long does it take to receive a refund?
They will refund your money after they have received the mattress back at one of their warehouses or associated charities. The refund will be placed on the card or account that you used to make the purchase.
How do I return my mattress?
Simply get in touch with them at firstname.lastname@example.org and they’ll arrange a free pickup from your home.
There’s no need to keep the original box but please keep the plastic wrap.