Where does Vinomofo deliver?
Vinomofo delivers only in Singapore.
I want to return my wine, what do I do?
Give them a call on 800 120 6722 or email them at
[email protected], let them know and tell them why, and they’ll organise for their courier to contact you and arrange to collect the wine.
If you don’t have the original box, don’t worry, any box that fits the wine will do. To help out their lovely drivers, they do ask that you ensure the box is in good condition, securely taped up and free from any dangerous materials, such as broken glass.
All you have to do is let them know once it has been collected so they can organise your credit or refund.
When will my refund be processed?
Once the wine has been collected, just let them know and they can issue your credit or refund straight away.
It can take a little while for your wine to travel all the way back to their warehouse, and they don’t want you to have to wait that long. So always best to let them know as soon as the driver collects it.
Please keep in mind that if you benefited from a discount or reward (for example, free shipping on SGD $200 or more, or a free shipping sale) at the time you bought your wine, this discount or reward will be forfeited in the refund.
The same rules apply to mixed cases and club wines, you’re very welcome to return it if you’ve opened two bottles or less in a twelve-pack, or one in a six-pack. Vinomofo know it’s a bit different with a mixed case, given the wines aren’t the same, but hey, it’s all part of the wine adventure.
How do I change or cancel an order?
If you’ve ordered by clicking the ‘one-click checkout’ but change your mind straight away, there is an option to cancel and refund immediately.
If you don’t get to it immediately, just give them a quick call on 800 120 6722 or email them on
[email protected] and they’ll take care of it for you.
How long will my delivery take?
If you order before 2 pm they can deliver your wines in the next 1-2 days. If you order after 2 pm, you should receive your wines the day after that.
