What is the payment method?
Pong Cheese accept VISA, Mastercard, and American Express.
Where does Pong Cheese ship?
Pong Cheese ships within the selected number of countries which are available during the checkout process.
What is the return policy?
Returns are accepted only if the goods are damaged. You must inform them within 24 hours from receipt by email or phone. Pong Cheese may request you return the item(s) to them in original, complete and undamaged packaging. If the item has not been returned to them in the original condition, they reserve the right to refuse a refund on the item. All returned goods must be accompanied by the delivery slip that accompanied the consignment.
What if I might not be in to receive the order?
All Pong orders are shipped as ‘Leave Safe’ so the recipient doesn’t need to be in to receive it and the driver will always try to leave it with a neighbour if they don’t feel it can be left in a porch or other protected area.
I want to order a Pong Cheese Club but I can’t see how to change the delivery schedule?
Once you’ve made you, simply reply to your order confirmation email once you have one and let them know when you’d like them to go out. Otherwise, you can just email them after you’ve made the order but please make sure you include the order number in your email.