What is the payment method?
OTOUCH accepts Paypal, Credit Card (VISA, Mastercard, Discover Card, and American Express).
When will my order ship?
Orders are usually processed and shipped within 3 working days of purchase.
How long does shipping take?
Shipping times vary as they do ship worldwide from different fulfilment centres based on your location.
Estimated delivery time:
1~4 weeks (the United States/Canada/Australia/United Kingdom/EU Countries)
2~5 weeks (other countries)
* Your tracking number will be updated 3-7 days after your order has been shipped.
How do I cancel an order?
OTOUCH are only able to cancel orders within the first 12 hours after the order is placed. After that, the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it’s out of their hands. OTOUCH apologize for any inconvenience this may cause, but they pride ourselves on prompt service and this includes getting your orders out as fast as possible.
What is the G-spot vibrator?
G-spot vibrators are inserted and positioned with different vibrations and intensities to stimulate the G-spot. The G-spot describes a section of the anterior vaginal wall, which is home to sensitive nerves and can lead to orgasm when stimulated. While it might be difficult to discover on your own, there are G-spot vibrators that can target this area and can help you enjoy intense, sustained orgasms.
What is the OTOUCH customer warranty 12 months from initial purchase?
OTOUCH provide a 12 months customer warranty from Initial Purchase. After 12 months of your initial purchase, they have no obligation to send you replacement items. If you consider that an item is defective, please email [email protected]
and describe your problem.
What is the return policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order, etc.), please contact them within 7 days from receiving your order and they’ll be happy to assist you in reviewing the case and if it is approved they will be sending a replacement. Please do not return anything before they review the case, their customer service team will review the request and will send further instructions. Otouchfun reserves the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges and 10% restocking fee are not refundable.
* Due to the special property of the product, OTOUCH do not accept returns or exchange if it is not product quality issue.