Where do you ship?
They ship their orders through our in-house delivery team, and other carefully selected delivery service providers especially for Door-step Deliveries such as Roadbull. Please note that furniture items are only delivered within Singapore.
What is the payment method?
You can pay through Visa, Mastercard, Paypal
what is the return policy?
So if you change your mind, don’t sweat it! You may return your purchase to us within 100 days of the date you received the item (subject to Return Eligibility below). Refunds will be issued to the same method of payment as the original payment, and they will arrange for the item to be picked up from you! Simply email them at [email protected]
with your order reference and they will get back in touch with you. If your item arrived damaged or you received the incorrect item, they are happy to arrange for a prompt replacement. Request for a replacement by opening up the contact form above. Please note that this policy only applies to orders made after 1 January 2018.
What is your cancellation policy?
No worries! You can cancel your order with no additional charge and receive a full refund of the item(s) you wish to cancel. A refund will be made to the same method of payment as the original payment. Unfortunately, after you have received an email confirming your order delivery, delivery costs will be non-refundable and there is a restocking fee at 15% of the price you paid for the item. As such, you will be refunded the following amount:
Refunded Amount = Final Paid Price - Delivery Fee - Restocking Fee (15% of Final Paid Price)
This is because the item would already be loaded onto our delivery truck and on its way to you and we would already have incurred costs to prepare and schedule your delivery.
How can I change my order?
If you’d like to change your order before it is shipped out to you, they will gladly process it with no additional costs to you. Note that exchanges are only available for items of the same price or less. The balance amount will be refunded to the same method of payment as the original payment. If you’d like to exchange for an item of a higher price, they will cancel the original item for you and you will have to place a separate order. Delivery fees will be waived.
Unfortunately, you will not be able to exchange your item after you have received an email confirming your delivery, as the item would already be loaded onto their delivery truck and on its way to you. If you’d still like to exchange an item, you will need to return the item (see their return policy) and place a new order. Delivery fees will be incurred for orders less than $250.