What is the payment method?
Hot Hair accepts all major Debit and Credit Cards as well as PayPal.
Can I return the product?
If for any reason you are not completely satisfied with any of the products purchased, products from their website can be exchanged or refunded provided they are still in a saleable condition. In order to return an item, please use the steps below.
* Items must be returned within 14 days of receipt.
* You are responsible for any returns postage costs.
* To return an item, please use the returns section on the delivery note included with your order. This has a return address label attached. Returns cannot be processed without the return form.
* If for some reason you require another copy of this delivery note please contact [email protected] or call 0207 3579908.
* They suggest that you use special delivery to return your item so that you can track when they received your item.
* They aim to process returns within 10 working days of receiving the returned item into their warehouse, however at busy times, this may take longer.
The Statutory right to cancel won’t be restricted by these conditions.
Where do you deliver?
Hot Hair delivers Worldwide.
What is the cost of delivery?
The costs of delivery are as follows:
* Delivery via Royal Mail 1st Class: $5.95
* Delivery via Royal Mail Special Delivery is: $7.50
* Postage to European destinations is $7.00 and can take up to 5 days for delivery
* Postage to the rest of the world is $10.00 and can take between 5 days and 2 weeks for delivery depending on the destination.
What if I receive an incorrect or damaged order?
If you receive an incorrect or damaged order, please contact them immediately so that they can take further action.