They value their Heychic customers and want you to be happy with their products. Please kindly consider their Returns Policy when you commit to your purchase:
Returns 30 Days from the date of purchase can be accepted with the following conditions: Item(s) must be returned in their original condition and packaging, unworn, unwashed, unmarked, unaltered, undamaged, and with all tags attached.
Full priced items can be returned for a Heychic Store Credit Note.
Items marked with "FINAL SALE" cannot be exchanged for store credit.
Items purchased during a promotion, such as a Flash Sale, are subject to promotional return conditions. Once processed, you will receive store credit based on the amount spent on the item at the time of the promotional sale. Shipping costs will not be returned as store credit.
Due to hygiene reasons, returns for swimwear, bodysuits, jewellery, hair accessories, and eyewear accessories cannot be accepted unless deemed faulty by their team. Therefore, all purchases under these categories are final.
Shipping costs are non-refundable.
Return shipping costs are the responsibility of the customer.
When returning your item(s), Return to Sender parcels due to an incorrect address and/or non-delivery will incur a $10 processing fee, which will be automatically deducted from your Returned Store Credit.
Any orders returned after 30 days from the date of purchase will not be eligible for Heychic Store Credit and will be returned to the sender.
Please return your item within 1-2 weeks from the date you receive your return label from them. If the parcel is not sent out within this timeframe, the return label will be deemed unused by the customer, and therefore disabled.
Domestic Return labels will cost AU$11.95 paid by the customer, as mentioned within the return portal. Thank you for your understanding.
International Returns: Please kindly note all International Returns are lodged via email, where they will provide return instructions and address. They recommend returning your parcel with your local postage service instead of courier services due to the high cost.
