What are California Cowboy payment methods?
California Cowboy accepts all major Debit and Credit Cards.
Does California Cowboy ship Internationally?
Yes, California Cowboy ships Internationally.
If an item is sold out online, is there a chance you have it in stock in the store?
California Cowboy online inventory reflects what they have in stock in stores. If their online inventory says California Cowboy don’t have something in stock, they don’t have it in-store either. To stay up to date on restocks and new product releases, make sure you are signed up for their Vital Few Email List.
Do you provide free return labels?
California Cowboy is a bootstrapped startup with 5 employees. Exchange shipping and returns hit their already tight margins hard. They are conscious of their environmental impact. Shipping back and forth isn’t the greenest. California Cowboy want to get it right the first time. Please reach out via the “Contact Us” form on their website if you have any questions regarding sizing, etc. California Cowboy wants to make sure you get in the right shirt the first time. They know this will discourage some from shopping for them right now. California Cowboy hope to change this policy as they grow.
How do I exchange an item?
Send your shirt to their Polk Street location (address listed below). Please include the packing slip that was included with your shipment, and let then know if it’s an exchange or return. “Lost the slip?” Don’t sweat it! Just drop in a note with your name and contact info and they will sort you out. Once California Cowboy receive your item, California Cowboy will process your refund or exchange, and you will get a confirmation email. If you’re local and feel like a beer, drop by and they will process your refund in store.
*SALE Product may not be exchanged.
1841 Polk Street
How do I return an item?
If you live in or around San Francisco just bring it by one of their two locations and they will take care of you. If you are outside the Bay Area, you can send your shirt to their Polk Street location (address listed below). Please include a note with your name and email address and indicate that you would like a refund. Once they have received your item and processed the refund, you will get a confirmation email.
1841 Polk Street
San Francisco, CA 94109