What is the payment method?
China Union Pay
Apple Pay And TUMI Giftcards.
Where is my Tracer Plate located?
You can find your 20 digit tracer number, which is located on a metal plate affixed in certain locations depending on the collection to which your product belongs to. Generally, placements consist of interior pocket lining or the exterior of some travel pieces. Please note, not all products have tracer numbers.
Can I change or cancel my order?
After you have clicked “Place Order”, you cannot cancel or change your order. TUMI’s system is designed to process and ship orders immediately.
What is the returns policy?
If you are not satisfied with a product that you have purchased, you may return the product within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift box, and other charges where applicable. Please note: Monogrammed and personalized items, including TUMI Accents, cannot be returned. The product must be returned unused, in original boxes (whenever possible), and with all paperwork, parts, and accessories to ensure credit.
How do I return an item I purchased in another country?
A product purchased within the US borders must be returned within a physical TUMI Full Price retail store or physical TUMI Outlet store. The same goes for all countries. Returns must be made within the country of purchase. Tumi.com North America orders can be returned using the provided label. However, Tumi.com orders purchased off of one of their international websites must also be returned to the country of purchase.