Please make sure the Tkees's products are unworn and in their original shoe bag with all merchandise tags attached. Keep in mind that monogrammed items and cotton masks are final sale and not eligible for return or exchange. Bundled items are only eligible for exchange.
Tkees are able to process returns and exchanges on TKEES.com orders only. If you wish to return or exchange a pair bought in-store, please contact the retailer from which you purchased the item.
Customers returning from the US can get started by visiting our Returns Portal within 30 days of receiving your item(s).
Customers returning from Canada, Australia, and the UK can get started by contacting help@tkees.com for your return authorization number.
Coronavirus update [May 8th, 2020]: For purchase made on or after February 1, 2020, the refund period is extended to 1 YEAR from the date of purchase. After initiation of the return request, you will have up to 30 days to complete the return or your refund will be automatically cancelled.
International Returns:
If you are located outside of the US or Canada please contact help@tkees.com for your return authorization number. Please note that all international customers are responsible for shipping charges including duties and taxes. When returning items back to TKEES, they recommend adding insurance with tracking to ensure your package arrives at their facility.