What is the payment method?
Philipp Plein accepts all major Debit and Credit cards.
How long does delivery take and how much will it cost?
Delivery takes normally up to 5 working days within the EU and up to 10 days outside the EU. Shipping costs differ according to the country (please check the dedicated section: Shipping).
How can I track my order?
Once the parcel with your order leaves Philipp Plein warehouse you will receive an automatic email with the UPS tracking number to follow its journey. In case you are a registered customer, you will have the possibility to track your parcel accessing your account in the section My Orders.
How do I return and exchange my order?
Making a return or exchange is very easy. You have 14 days of time to decide to return an item. Simply request a returns merchandise authorization number (RMA) from your account filling in the information required.
Can I return a personalised item?
Withdrawals, cancellations, exchanges or returns are not accepted for orders of customised products.
Is it possible to get a voucher rather than be refunded?
In case you return something, you will have the possibility to choose among refund, exchange and voucher.