What is Naughty Boy’s refund policy?
Refunds will be processed from the form of payment method that was used to initiate the transaction.
What is Naughty Boy’s delivery times?
Naughty Boy try to have all items at Naughty Boy in stock (in either their Sydney express warehouse or other Australian supplier warehouses) all the time. Product stock levels are highly accurate on their website and updated daily. When they receive your order and your payment has cleared, Naughty Boy pick & pack, and usually get it to be sent to you within 1-3 business days. After this, Naughty Boy email you with the tracking number, so you can monitor your delivery online! Depending on your state - delivery can be from 1 day to 7 business days (regular mail)
What is the period given to us to return a product?
Customers must notify them within 30 days from date of arrival of their product to be eligible for an exchange or credit.
When returning your product, please make sure you provide the following details: Your full name; Your order number; and Your RMA Number.
What should I do before returning my products?
In often cases, many returned products actually work fine when tested, but the batteries have not been inserted correctly. Before returning a faulty sex toy or product, they do please ask that their customers follow a few simple testing points as follows:
Make sure you are using the correct batteries
Make sure the batteries have been inserted correctly
Ensure the battery compartment has been screwed on tightly and appropriately
Try new batteries
Make sure battery connectors are not wet or have moisture on them
Where is Naughty Boy based?
Naughty Boy is based in Australia.