What is the payment method?
Medshop Express accepts all the major of Credit Card and PayPal.
How do I cancel my order?
Yes, You can cancel your order anytime within 24 hours from it being placed. You are welcome to send them an email at [email protected]
, or call their offices at 877.996.3374.
When notifying them of a cancellation, please be sure to include the following:
* Your name & contact phone number
* The order # you would like to cancel
Once they have canceled your order, you will receive an acknowledgment by email.
What about customs, duties, and taxes?
As they are based in the United States only, the customer is responsible for knowing which items on Medshop Express can be legally imported into his/her designated country and what taxes may apply. Any order that is shipped to a country outside of the United States of America may be subject to import taxes and custom fees levied by that country. The recipient of that order must pay any fees incurred for international shipments. Medshop Express has no control over any charges made by any country. They recommend contacting your local customs office for any and all information regarding your country’s import policy.
What is the return policy?
Medshop Express has a 100% satisfaction guaranteed return policy here at Medshop Express. For individual customers, this means that purchased items are refundable within 30 days after receiving a Return Material Authorization (RMA) from their customer service department.
All returned items should be in an original, unopened and unused condition. Unfortunately, used items and opened products cannot be returned due to safety reasons as well as governmental regulations. Additionally, final sale items and those ineligible for return are clearly notated.
Bulk and wholesale orders may not be refundable unless mutually agreed upon in writing prior to purchase.
If returned by customs, international orders may not be refundable because customs may open the items. In this event, they’re unable to guarantee the integrity of their product and cannot issue a refund.
Where do you deliver?
Medshop Express delivers worldwide.