What payment method do you accept?
Jacqui E accepts Visa, Master Card, PayPal, and After pay.
What happens after I place my order?
They will keep you up to date on the progress of your order, as they know how keen you are to jump into bed in your new P.A pyjamas. You will be sent a confirmation email, which includes details of your order. They may get in touch with you to confirm the details of your order. Once we despatch your order they will send you a despatch email confirming details of your tracking.
Can I change or cancel my order after I click ‘Place Order’?
Unfortunately, orders are unable to be changed or cancelled once you click ‘place order’. If you are unhappy with your purchase once you receive it, you can return or exchange it via their online store or your nearest Jacqui E-store. See their Returns & Exchange page for further information.
What is your exchange or refund policy?
In addition to your Statutory Rights, should you change your mind they will happily exchange or refund providing the following conditions have been met:
*The items with the original receipt are returned within 21 days of purchase.
*Items must be in the original condition as purchased with all labels/tickets attached. Garments must not have been worn.
Variation To Refund & Exchange Policy For Items Purchased With Afterpay
An item purchased online using Afterpay as tender can be
*Refunded by posting it to their Online Store Returns/Exchange address or
*Exchanged in store for product or a gift card. Gift cards will also be issued for any difference between the item exchanged and the amount originally paid.
They are unable to issue refunds in store where Afterpay was used as tender. All refunds and exchanges are subject to their refund and exchange policy having been met.
