What is the payment method?
IWA Wine accepts VISA, Mastercard, American Express and PayPal.
How do I track my order?
IWA Wine will send you an email with tracking information once your order ships. You also can get tracking information online when you log in to your account.
My product arrived with damage, what should I do?
If your product arrives with damage, please take photographs and report the problem to customer service at 800.527.4072. IWA Wine will initiate the claims process for you. If the order arrives via inside delivery or common carrier, you must describe the condition of the packaging and merchandise on the “bill of lading.” If the order shipped via FedEx or USPS, you must report the damage within 7 days of receipt.
How do I know if my order was placed, and check the status of my order?
To check the status of your order and view your order history, please log in to your account as a returning customer. If you didn’t create an account and/or checked out as a guest, please create an account, then send an email to [email protected]
and IWA Wine will merge your records into one account.
Can I cancel my order?
You may cancel your order for any reason prior to shipment unless the order has custom or personalized items and production has begun. Orders for custom or personalized items are final and cannot be cancelled once production has begun.