What forms of payment do you accept?
Frank And Oak accepts VISA, Mastercard, American Express, and PayPal for online purchases. They do not accept Visa Prepaid Cards, personal cheques, money orders, or Discover Card. If you feel strongly about any of these methods of payment, shoot them a note and they will try to make it happen in the near future.
Where do you ship?
Frank And Oak ships worldwide.
When can I expect my order to arrive?
Orders placed online are typically fulfilled within 2-3 business days. Please note, however, that their shipping carriers are experiencing a high increase in volume and there may be longer delivery delays than usual. Any updates and revised delivery times will be reflected on your tracking number once your order has left their warehouse.
How can I exchange my item?
At this time, Frank And Oak do not offer direct exchanges online. The quickest way to exchange your item is to place a new order right away and return your original purchase for a refund.
If your original purchase included a discount or promotion, don’t hesitate to reach out to their customer service team for assistance with your new order.
How can I track my order?
Frank And Oak will keep you updated via email while they complete your order, and they will send you a tracking number so you can follow its journey to your door.
You can also lookup the status of your order online at any time. Just visit the “Orders & Returns” section of your online profile to view your order history. Your tracking number will be listed alongside your order details.
Can I make changes to an order I just placed?
While it isn’t possible to add items to an existing order, you can always place a second order for any additional items you wish to receive.
How long will it take for my return to be processed?
Frank And Oak works diligently to process your returns as quickly as possible. Please allow up to 15 business days once the return package has been delivered to their warehouse. Once your return is processed, you will receive a confirmation email with the details of your refund.
Returns coming from the US must first clear customs at the Canadian border before arriving at their Montreal warehouse to be processed. If your tracking number suggests that the item was delivered to Champlain, NY, it could take upwards of 10 business days to reach Montreal. They appreciate your patience.
Please note that it may take 3-5 business days for a refund to appear on your credit card statement once it has been processed.