What is FragranceX.com payment method?
FragranceX.com accepts VISA, Mastercard, American Express, Discover Card, JCB, UnionPay and PayPal.
Do you ship internationally?
Yes, they ship to over 220 countries. Please use their shipping calculator to see if they ship to your country. Your order may be subject to import duties and taxes, which are levied once a package reaches your country. They have no control over these charges and cannot predict what the costs may be. Customs policies vary from country to country; you should contact your local customs office for further information.
Do you ship to APO / FPO?
Yes, they do. They can ship to international destinations via USPS Postal Service. This includes APO/FPO addresses. Customs duties and taxes may be collected at the time of delivery.
What is FragranceX.com return policy?
All orders can be returned up to 30 days after the ship date for a full refund minus shipping and gift wrap charges. If you would like to return a product from your order simply send the product back to the address below in its original packaging. You can expect a refund within one billing cycle of us receiving your returned product. Within the US and UK, they can provide a return label. There will be an additional $ 5.95 USD deduction from the refund, for label usage.
Will I be able to get a refund?
Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages unless they made an error.
Also, they understand customers must open items before determining if they like it. As long as the item is not used in excess, you will get a full refund for it. If not, you will be subject to a partial refund.
What if I claim damage?
In the unlikely event that your order or part of your order arrives damaged, please email them immediately so they can notify the carrier and file a damage claim. Please keep all packaging materials for five business days after notifying them and a replacement will be sent to you.
What if I want to cancel my order?
In order to provide their customers with the best shopping experience, their systems are automated and therefore orders cannot be cancelled after they are placed. If a cancel option appears next to your order in your order history section then you may cancel your order.