Updated 10th October 2024
5 Ratings. Average 3.5 out of 5 stars
Use code and get 10% off couples halloween costumes at Fancydress.com.
Use code and get 10% off your order at Fancydress.com.
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What are Fancydress.com payment methods?
Fancydress.com accepts VISA, Mastercard, AMEX and PayPal.
I've received a wrong/faulty item, what to do?
They’re really sorry that there’s a fault with your item. Please contact customer service with a picture of the fault so they can work quickly to rectify the issue.
Can I cancel or change my order?
If you wish to cancel or amend an order before it has been shipped then please contact their customer service team on (+44) 01442 796 283 as soon as possible. Once an order has been shipped they are unable to cancel it. You will need to wait for your order to be delivered and then follow their Returns Policy for a refund. Please note that delivery costs will not be refunded.
Do I have to pay for return delivery?
They require customers to pay for return delivery costs. They recommend using a traceable service offering proof of delivery such as Royal Mail Signed For 1st Class. They cannot be held responsible if anything is lost, stolen, or damaged in transit when returning your item.
Does Fancydress.com exchange orders?
They do not offer exchanges on their website. If you would like to try another size or swap your item for something else, please place a new order. Once a return has been received they will arrange a full refund to be processed. Read more about their refunds policy.
How long do I have to return a product?
You have 14 days from receipt of the item to return your order to them. For more information on how to return an item to them, please visit their returns page.
When will I receive my refund?
Refunds will be made to the card that was used for the original purchase and are processed as soon as possible (usually within 3-5 days of receipt). Please note your bank/credit card provider can take up to five working days to credit your account after we have notified them of a refund.
Phone
+44 01442 796 283
Opening Hour
Monday - Friday: 9 am - 5.30 pm
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Fancydress.com was launched in 2001 as a sister company of the longest-established costume supplier in the world, Angels Costumes. Now, Fancydress.com is the UK's biggest online fancy dress retailer. Originally just offering 243 products online, Fancydress.com has now grown to sell over 15,000 products worldwide and is still expanding! From birthdays and nights out to bachelor and bachelorette parties and Halloween costumes, and of course, Christmas costumes, make every event amazing with their most popular fancy dress costumes and accessories.
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About Fancydress.com Homepage
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