What is the shipping cost of International orders?
The shipping cost and transit time of your order will depend on the total weight of your order and is based on the method of shipping you select at the time of checkout. To see a full list of available shipping methods and options, please add the desired products to your shopping cart and then use the Shipping Calculator in the basket.
What is the returns and refund policy?
eVitamins accept back items 30 days from the ship date that have not been opened or used. Refunds are granted for the purchase price of the product (minus a 15% restocking fee), minus the shipping cost. Items that have been opened, used, or are not in a resellable condition are not eligible for a refund. All orders that are returned or refunded for any reason regardless of time shall incur a 15% restocking fee.
How long will it take to receive a credit from my return?
eVitamins process returns daily (Monday-Friday). As soon as they receive your order, it will be inspected and your return will process. If a credit is to be issued, you should see the credit come through within 3-10 business days, depending on your bank’s procedures and how quickly they process the credit.
How do I cancel my order?
To contact eVitamins’s customer support team to cancel an order, please fill out the ‘Contact them’ form or using the ‘Contact them’ button below. Please make sure to include your order number and the e-mail address linked to your account. They will do their best to cancel orders at the customer’s requests, but they cannot guarantee that they will be able to do so if an order has already Processed. As that means your order has already processed for shipment and is boxed, awaiting collection. If an order has already shipped from our facility, eVitamins unfortunately is not able to cancel the order.
I’ve received a damaged product, what to do?
They are happy to address any concerns you may have regarding receiving a damaged parcel or product. If you receive a damaged product, you must contact Customer Service within 48 hours of receiving your product. They ask that you please provide images of the damaged product or parcel to [email protected]
Images are required for review to determine if a refund or reshipment will be granted. If images are not provided, it is up to the sole discretion of the agent and the details provided to determine if a refund is applicable, refunds are not guaranteed if photo evidence is not provided. If just the product that is damaged, please provide clear images showing the damage to the product. If the actual packaging that is damaged as well as the product, they ask the images clearly show the damage to both the packaging it arrived in as well as the product.