What is Dreamtime Creations payment method?
Dreamtime Creations accepts VISA, Mastercard, American Express, Discover Card and PayPal.
Where does Dreamtime Creations ship?
Dreamtime Creations ships Worldwide.
What is your shipping policy?
All overnight (1 day, 2 days, 3 days etc…) air orders (which includes ups and express mail) and priority handling orders (the ones that pay the rush fee) need to be in by 3:00 central time in order to be processed the same day. If you have an urgent order after that time, please call 417-678-5748 to check if it is possible to get it out that day. They will do their best to accommodate you if at all possible. All other orders go out in the order they are received, usually within 24-48 hours.
Can I make returns?
Items may be exchanged or returned within 30 days of the original order date. Any items returned for credit are subject to a 15% re-stocking fee. Items exchanged for equal or greater value are not subject to the re-stocking fee, customer just pays the shipping charges to get the exchange shipped out to them. The shipping is non-refundable. Items should be returned in a padded envelope via the post office to: 21501 Lawrence 2210, Aurora, MO 65605. You will not receive free shipping on replacement (exchange) orders unless the new order is $75.00 or more than the returned items.
What about back-orders?
They try very hard not to have back-orders, but that is virtually impossible as they cannot forecast exactly what is going to be ordered or what Swarovski might run out of. Their policy is to ship your package and notify you of any backorders. If the backorder isn’t going to arrive in a day or two, they will call or email you to find out what you want to do. If it does arrive with a few days, they simply mail the item to you via 1st class mail, at no extra charge to their customer. If you have an overnight order or 2-day air order, they will attempt to call you to see what to do as they know your order is urgent. Please put a daytime phone number on your account so they can reach you if they do need to call.