What is the payment method?
Double Boxed Toys accepts Google Pay, Apple Pay, Klarna, Master Card, Maestro, Shop Pay, and Visa.
Is my payment information safe?]
Payment information is processed securely by Klarna. No card details are transferred to or held by Double Boxed Toys. All transactions take place via connections secured with the latest industry-standard security protocols.
What happens to my statement, when I’ve returned the goods?
Once Double Boxed Toys has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you’ve made a partial return. With a full return, your statement will be closed.
I have canceled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 5-15 business days.
I have asked for a refund. How will I be refunded?
If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna you need to provide your name, address, and email address. For some orders, you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It’s very important, that you give them the correct details, as otherwise, you will not receive the payment information.