What payment methods do you accept?
Dotmaison accepts all major Debit & Credit Card.
Do you ship Internationally?
Yes. Dotmaison ships Internationally.
What if my item is missing or received damaged?
If the goods are missing, faulty or damaged when you receive them please contact the Customer Team at firstname.lastname@example.org giving full details of the damages within 48 hours of delivery of the goods. In the case of oversized items or furniture, they require goods to be checked on receipt and any damages to be reported to us at the point of delivery. Photographic evidence of faulty goods and damages will be required in all cases. Once they agree on the damages, Dotmaison will refund all monies you have paid for the goods, including any delivery charges and any reasonable postage costs to return the goods, upon receipt of the goods at their depot and at the latest within 14 working days from delivery into their depot.
How can I return the item?
Ensure all return instructions are followed to ensure that the refund request can be processed quickly and efficiently:
1. Contact the Customer Team at email@example.com indicating the reasons for your return;
2. Complete the returns form which is available from the Customer Team indicating your reasons for the return. You must enclose the completed returns form with your parcel so that they can identify clearly who made the return;
3. Re-package the goods into their original packaging making sure to include all product tags as detailed above;
4. Return the package to their depot at the following address:
Dotmaison.com, Unit 12 Lea Hall Enterprise Park, Wheelhouse Road Rugeley, Staffordshire WS15 1LH
When will I receive my order?
Dotmaison will refund all monies you have paid for the goods, including any delivery charges and any reasonable postage costs to return the goods, upon receipt of the goods at their depot and at the latest within 14 working days from delivery into their depot.